Operate arc · Plan to Fulfil

LUCIANO

Logistics Update, Consignment, In‑transit Alert & Notification Officer

To turn fragmented transport events into an early, owned intervention.

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Employee IDPXN-P2F-004

LUCIANO

Logistics Update, Consignment, In‑transit Alert & Notification Officer

Position
Logistics Visibility
Value chain
Plan to Fulfil
Reports to
Chief Supply Chain Officer
Measured on
Shipment visibility coverage
Authorised · Logged · ReversibleRuns in ERP and Supply chain

Which of your shipments are late right now, and who is on it?

The question LUCIANO is hired to answer. The chart shows who holds the position and where the decision goes when it is not LUCIANO's to make.

Work chart

  1. AccountableChief Supply Chain Officer
  2. Position held byLUCIANO
  3. Escalates toAccount management · Supply chain · Procurement (carrier performance)

With LUCIANO in the roleThese consignments are at risk, these customer commitments are affected, and here are the recovery options with their cost.

LUCIANO normalises events, correlates to orders, detects anomalies and missing milestones, executes low-risk, pre-authorised interventions, assembles performance views. Routing alternatives with cost and time trade-offs · customer notifications, drafted.

The number LUCIANO is measured on

Every digital coworker is hired against one primary measure, agreed and baselined before build. The others are read alongside it so the primary cannot be moved at their expense.

Primary measure

Shipment visibility coverage

  • Exception detection-to-ownership time
  • Proportion of delays detected before customer contact
  • Avoidable expedite, detention and demurrage cost
  1. 01

    Delays detected from movement data, rather than from the customer

  2. 02

    Missing milestones surfaced, which are often the earliest warning available

  3. 03

    Exceptions ranked by runway, so the four-hour problem is not queued behind the four-day one

  4. 04

    Recovery options costed, turning an escalation into a decision

  5. 05

    Carrier performance evidenced, so the supplier conversation starts from a shared record rather than an accusation

What LUCIANO does alone, and what stays with your team

LUCIANO reports to the Chief Supply Chain Officer. Anything outside the written boundary goes to account management, supply chain or procurement (carrier performance), with the evidence attached.

“Authorised. Logged. Reversible.”

Authority, and yoursPXN-P2F-004
Does this aloneNormalises events · correlates to orders · detects anomalies and missing milestones · executes low-risk, pre-authorised interventions · assembles performance views
RecommendsRouting alternatives with cost and time trade-offs · customer notifications, drafted
EscalatesMaterial expedite cost, contractual change, customs or sanctions uncertainty, dangerous goods and customer compensation → human authority · Contractual service breaches at risk → account management and supply chain jointly · Systematic carrier underperformance → procurement, for the commercial conversation
Chief Supply Chain Officer
ProxyN outcome lead

LUCIANO's skills, and the workday

LUCIANO polls and normalises carrier, terminal and customs events, correlates movements to orders and customers, detects missing milestones and pace anomalies, creates and ranks exceptions, requests carrier or broker action, proposes reroute, expedite or mode change, drafts customer notifications, updates ETA, collects proof of delivery, assembles carrier performance views, closes only after outcome verification.

  • Normalises events across carriers, terminals and customs
  • Correlates each movement to its order and customer
  • Detects missing and contradictory milestones
  • Spots pace anomalies against lane history
  • Ranks exceptions by time-to-act, not severity alone
  • Analyses recovery options with cost and service trade-offs

  1. Reads from ERP and Supply chain

  2. Polls and normalises carrier, terminal and customs events

  3. Correlates movements to orders and customers

  4. Detects missing milestones and pace anomalies

  5. Creates and ranks exceptions

  6. Requests carrier or broker action

  7. Proposes reroute, expedite or mode change

  8. Drafts customer notifications

  9. Updates ETA

  10. Collects proof of delivery

  11. Assembles carrier performance views

  12. Closes only after outcome verification

  13. Your team decides

The other digital coworkers in Plan to Fulfil

Each role understands the work either side of it. See how Plan to Fulfil runs end to end.

Get started

Stop Buying Platforms. Start Hiring Outcomes.

Bring one workflow and the person accountable for it. In the first session we map the process, establish the baseline logic and tell you whether there is a number worth signing. If there is not, we will say so.

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